Voice-sharing credits are digital goods purchased through a third-party payment processor. All purchases are subject to the terms in this section.
Credits. Voice-sharing credits are issued to your account upon confirmed payment. Each credit entitles you to create one voice-enabled Digibouquet share link. Credits are valid for one year from the date of purchase.
Single credits. A single voice-sharing credit is refundable within 7 days of purchase only if it remains unused.
Bundle packs. For bundle purchases of 10 credits, once any credit in the pack has been used to create a share link, the entire pack becomes non-refundable. If no credits in the pack have been used, you may request a refund within 7 days of purchase by contacting [email protected]. Approved refunds will be processed through the original payment method. Refund timing depends on your payment provider and may take up to 10 business days to appear.
Trial credits. Free trial credits have no monetary value and are not refundable or transferable.
Technical failures. If a credit is deducted but no share link is created because of a confirmed technical error on our side, contact us and we will review your case.
How to request a refund. Email [email protected] with the subject line "Refund Request" and include your account email, approximate purchase date, and a brief description of the issue. We aim to respond within 5 business days. A short summary is also available on our Refund Policy page.
EU notice. If you are located in the European Union, you acknowledge that by initiating delivery of digital content, you agree that the right of withdrawal no longer applies once credits have been issued to your account.